New Zealand households hoping to switch to solar power have been left facing significant financial losses after solar provider Solar Hub NZ entered liquidation, with some customers still waiting for installations despite paying thousands of dollars upfront.
The company’s collapse has raised fresh concerns about the risks consumers face when paying large deposits for home solar systems. For affected customers, the immediate question is whether they will recover their money or be left with bills for installations that never happened.
Customer Waited Four Months for Solar Installation
Moeraki resident Lesley Campbell was among the customers affected by the collapse.
Campbell reportedly signed an agreement with Solar Hub NZ in June and paid a deposit of NZ$13,140 for a solar installation. Four months later, the work had still not been completed.
With the company entering liquidation, she was left uncertain about whether her deposit could be recovered. Attempts to contact the business had reportedly been unsuccessful.
Other customers also described paying substantial amounts for installations that were repeatedly delayed. One customer reported paying NZ$26,000 and said the promised work had not been completed.
These accounts highlight the financial pressure households can face when a contractor fails after receiving advance payments.
Solar Hub NZ Enters Liquidation
Solar Hub NZ Ltd was placed into liquidation on 13 October 2026, bringing uncertainty for customers who had paid for solar installations.
The company had operated for more than five years. Its collapse has also prompted questions about the wider solar installation industry and the protections available to consumers.
Reports have also raised concerns about installers who say they were not paid for work associated with the company.
The full financial position of the business and the amount customers may ultimately recover will depend on the liquidation process.
Can Customers Get Their Deposits Back?
Customers affected by a company liquidation may be able to lodge claims with the appointed liquidators. However, submitting a claim does not guarantee a refund, as repayments depend on the company’s available assets, liabilities and the applicable creditor priorities.
Customers who paid deposits to Solar Hub NZ should gather their contracts, invoices, payment confirmations, emails and records of conversations with the company.
They should also contact the liquidators directly for information about the claims process, deadlines and documentation required.
According to published information about the liquidation, creditors were given until 11 November 2026 to lodge claims. Anyone affected should confirm the deadline and requirements with the liquidators rather than relying solely on media reports.
What Should You Check Before Paying for Solar?
The collapse is a reminder to check a solar provider carefully before committing thousands of dollars to a home installation.
Here are practical steps homeowners can take to reduce their risk:
- Check the company: Confirm its legal name and status through the New Zealand Companies Register.
- Compare written quotes: Obtain quotes from multiple providers and check exactly what the price includes.
- Understand deposit terms: Ask when payments are due, what each payment covers and what happens if the installation is not completed.
- Verify warranties: Check who provides the product and workmanship warranties, and what happens if the installer closes.
- Keep records: Save contracts, receipts, bank transfers and written promises about installation dates.
- Check industry credentials: Ask about relevant qualifications, references and membership of recognised industry organisations.
Avoid paying more upfront than the contract reasonably requires, and seek independent advice if the payment terms or guarantees are unclear.
Solar Customers Need Clearer Protection
Solar power can help households manage electricity use, but purchasing a system involves a significant financial commitment. When a provider collapses before completing the work, customers can face both the loss of a deposit and the additional cost of finding another installer.
The Solar Hub NZ case highlights why consumers should understand their payment terms, investigate providers and know where to turn if an installation goes wrong.
As the liquidation proceeds, affected customers will be watching closely for updates on their claims and whether any money can be recovered.
For more New Zealand consumer news, business updates and practical guidance, visit Find NZ to stay informed about developments that could affect your household and finances.
