What other Aucklanders are saying about Busy Bees Cleaning Services.

Kezzie Griffiths : IMPORTANT: PLEASE READ THE REVIEWS CAREFULLY AND DON’T MAKE THE SAME MISTAKE WE DID.

I wish that I had read these reviews before I booked with Busy Bees. At first I was optimistic about using this service, though the customer service via phone and booking could be improved.

We booked an end of tenancy clean for a 3 bedroom house along with wall cleaning, communication was great and they were kind enough to perform the service even though we could not meet them there – because of this we paid 1/2 of the price before we had seen the property.
The Kitchen was barely cleaned, the top shelves of all cupboards still dirty and not even so much as wiped (As if we might not see them??) several wall cupboards and their doors were not wiped down or cleaned at all. The toilet room was also unsatisfactory, the toilet itself still covered in dust and dirt, the window sill not wiped properly at all.

The rest of the rooms in the house were cleaned decently but they were not hugely dirty aside from needing a vacuum and wipe down of sills and walls.

When I contacted them after viewing they essentially called us liars by saying that they had cleaned properly and to our requirements (Which was untrue, I was literally looking at the things they hadn’t cleaned!) They they said to us that for the state the house was in they should be paid more – we had called them before the booking and told them that unfortunately be hadn’t been able to do a pre-vacuum before they came so they knew already that a decent vacuum was needed.

There was no offer to come back and amend the issues and contact became quite rude – we told them we would not pay anymore.

They have so many negative reviews, lets hope they learn from them. Pictures of some of the filth below.

Our cleaners were – Mohammed and Zulekha.

Belinda G : The girls were so lovely and accommodating but missed a few areas I mentioned. Paid good money but job not quite finished. 98% satisfied.

Rose Harnish : Used the Rotorua team for a move out clean. Below average cleaning. Not impressed by the attempted resolution, would not recommend

Andrea Donoso : Nalveena and shazlin cleaned my whole house. They did an amazing job. Amazing service. They were on time. We are super happy with the service.

Melissa Ansell-Bridges : Got a quote of $202 for an end of tenancy clean. They came 40 minutes late and said that it’d cost $425. Tried to say gst wasn’t included and they wouldn’t clean the walls (despite their website saying the opposite). We disputed the cost and after an hour they said they couldn’t do it that day, even though we’d booked it in weeks before. Don’t use them, absolute scam.

R Mitch : Cost was way too much for a low quality clean. Definitely go with premium cleaners over these guys, they were far better.