Urban Care
What other Aucklanders are saying about Urban Care.
paul cowan : The Cleaner was awesome and would recommend the worker . Brilliant job
Lindy Holland : End of tenancy clean done exceptionally well.
Bradley Raby : Excellent friendly service.
Simon Edwards :
Michael Washington : Booked for 12pm and got confirmation for 230pm without any consultation, no one was at our house by 3pm so I rung up and asked where they were and was told not far away….415pm the contractor turns up.
The contractor himself was not well presented by any means and manged to say “carpet cleaning” before entering the house and communication was near impossible due to the launage barrier and he did not even seam slightly interested in trying to have a conversation.
I then received a call from Urban Care saying they will be charging me a extra $100 as the carpet was dirtier than they thought and the contactor would not do the job unless we paid.
The contactor could of told me or had a conversation as I was in the room next to him but it was easier for him to ring Urban cares they could ring me.
I made it well aware I had taken time off work to be there at 230 but it ultimately it didn’t mean anything, they just wanted more money.
We settled at $50 more much to my disgust as we had the property owner arriving shortly and we had to get it done.
During the initial phone conservation the person I spoke to was helpfull and he assured me that was the $139 was all I would be charged and no “surprise” fees on the day and I felt pritty good about the booking side of the service.
I was given a $20 voucher for the inconvenience for next time I use them but that will not be happening.
From my experience these are some things you should consider before booking….
1. Urban care do not directly have employees just contractors.
2. Don’t book on a tight time frame as you have to wait for them and communtion about them running late was poor.
3. Be prepared to pay extra even after you have been told you have a fixed fee.
This may have been a one off bad experience I had and the next 5 times might be perfect but I’m not willing to take the risk after that shocking experience.
N.Naden : Impeccable service! They made our move stress-free, returning the property to its original state- cleaned thoroughly throughout. I recommend this service to everyone! If I could give them 100 stars I would! A happy customer right here!
stephen mackley : Friendly, helpful and thorough.
Aarie : Urban Care completed a bond clean for me this week. Taylor was awesome. Right on time and very professional. Super friendly as well. Even the landlord was impressed. Would highly recommend Urban Care. Price was very reasonable as well.
Koon Ngei Kwan : I don’t recommend them at all. They didn’t clean properly and missed some areas and I didn’t get my bond back.